Keeping up with your POS system is crucial to success
The vast majority of business owners know that a point of sale system can be easily integrated into cloud solutions. Our increased dependence on the internet and on eCommerce means that these systems are even more crucial to businesses.
However, POS systems don’t just work by themselves. Much like any system, all its components need to work well together in order for it to become functional. Here are common POS system mistakes that could be keeping your system from working optimally.
Getting the Wrong POS
Not all POS systems have the same effect on all business types. The hardware you choose doesn’t have as much of an effect on your business as merchant services and technical support does. There are many types of POS systems, such as Micros vs Aloha, that you’re going to have to choose from. Each type functions better depending on the nature of the business it’s used for. Always test out systems before buying, read software reviews, and buy only from reputable sellers.
Bad POS System Installation
While installation may seem easy, you’d be better off having your system installed by a professional. Things that may seem trivial to the untrained eye may have adverse effects on your system when you need it most. This is especially true if you’re installing an EMV chip card reader.
Not Having a Contingency
Even when you’re able to buy and install a POS system that works best for you, it’s important to still have an alternative method to accept payment if your primary system fails. This is especially important if your primary POS is a web-based system that can’t process payments without a Wi-Fi connection. You may even need to consider having a full backup POS system in place, such a virtual terminal.
Neglecting POS Security
Considering how the methods and tools of cybercriminals evolve, it’s important to ensure that your POS meets PCI-DSS compliance standards so that important information such as your business data and customer credit card information are secure. A security breach will not only trigger an account suspension from your POS provider, but it will also hurt your business reputation.
It’s also important to use an EMV terminal over a magstripe terminal. Even when EMV readers are expensive and they take longer to process cards, they are significantly more secure and they also enable you to accept NFC payments. Fraudsters also target businesses that do not use EMV terminals because they are vulnerable to attack.
Your point of sale system is a tool that boosts your sales. Like any tool, it’s important to understand how to use it, and how it’s supposed to be maintained. If you’re still unsure of how to proceed, don’t hesitate to ask for professional help so that you’re able to take full advantage of the support and resources offered by your POS provider.