One of the greatest effective ways to highly increase your offices’ productivity and improve their internal communication is equipping them with complete office phone systems instead of multitude single line phones.
Office phone systems are a set of software-based phones that allow and permit multiple different and complex telephony functions through using internet protocols and traditional phone lines. Before we dig deeply in knowing how those office phone systems do work, it is very important to be able to identify the two first basic types.
There are two basic types of office phone systems that widely differ in terms of function and also complexity. The first type is called the standard multiline. This phone system allows you to have from 8 to 10 individual lines heading to one single phone, each one of them displays as an individual line. This type of phones does also need some manual operation. The second basic type of phone systems is called the private Branch exchange system or the PBX system. It is an automatic phone system that big businesses with big offices do often depend on and use. PBX systems help you have the option for more additional lines and the automation makes the communication operations get easier and more practical.
Each type of these types does work and function differently in many terms. The multiline phone system is used depending on many various options. In such a system, each line has its own separate unique phone number. Whenever a line receives a call, the call will ring and a light will blink out in the screen, and in case the line is in use, the caller will receive a “busy signal” or a “go straight to voicemail”. This type also gives you the option of placing many calls in many different lines. For example, if you are having three incoming lines and two calls, you can actually place the calls at the same time; one call will be placed on the first line and the second call will be placed on the second line. The type does also offer many additional features such as the call transferring option and the speaker system that permits the receptionist or the assistant to alert employees to incoming calls.
The PBX phone system does the same main general tasks of the multiline system but this time without the human assistance which is necessary in the other phone system. In this system, incoming calls enter through a buffer which is an electronic central calls receiving era. And depending on the number that the caller dials, one or two different options take place. If the person calling dials an existing central number, he will often have the option to dial an extension number or listen to an automated list of additional phone extensions. And if the person calling dials one of the extension lines directly, he would be able to bypass the whole system and connect immediately to the extension. This type of systems does also offer many other automatic features like the call transfer, the call hold, and the customized greetings. It does also allow the network to communicate in groups with conference calls, to make video calls, and to work with faxes and printers without any need to the manually made operations.