While Nomad Internet is one of the largest wireless internet service providers in the country, it hasn’t adopted a big-tech mentality. Since launching in 2017, its mission has been to serve underserved communities, mostly in rural areas. To date, it’s taken developmental cues from the needs of the ever-growing consumer base. And, as the company continues to expand across the country, its plan for the future is to keep on meeting — and exceeding — the still pressing needs of Nomad’s loyal consumers.
From RVs to Residential Areas: Filling a Void
Very soon after launching, Nomad Internet decided to expand connectivity services into rural residential areas because, explains CEO Robyn Weber, “A lot of these communities were just too far away to be able to do point-to-point internet.” To help them overcome this hurdle, she says, “We went to the cellular solution,” eventually partnering with Verizon and accessing its infrastructure to provide fixed internet resolutions for communities that could previously only dream about reliable, high-speed connections.
To allow for even better service, Nomad Internet tapped into a C-band delivery system, leveraging former government technology to become “the first ones to bring C-band modems to market in the wireless ISP space, direct to homes,” Weber says. Quickly, they created the Cube, a C-band modem for residential use that allows people to seamlessly get through “their day-to-day tasks, and streaming TV, and working from home … [even] gaming,” she says. Already, this next-level modem has been a game changer for Nomad Internet clients. But the real difference, notes Weber, is not in the brand’s innovation, but in its commitment to knowing and serving each client individually.
Big Internet with a Small-Town Feel
Many have tried to mimic Nomad Internet’s ISP model — and some have succeeded, Weber admits. But, she insists, none can recreate the same customer service model since “the difference between getting a hot spot from a cellular carrier and getting internet through Nomad is the support experience.” Essentially, she says, “When you call Nomad, you get a person on the phone who is using these services, that knows how to optimize them for rural areas, knows how to optimize things for low signal areas … you get directly to our support staff.”
This is crucial for the rural communities served by Nomad Internet, notes Weber, because, “They’re very big on personal relationships and loyalty. You want to find somebody at a company that you like and that you trust. And you call in, you always get that same person or that same team of people. They all know exactly what’s happening if you call in when you have an issue and then they send all their friends over.”
A Direct Line from Support to Development
When customers call for help, they get support — but they also give the development team a better idea of which of their needs are still unmet, helping the team roll out new, critical products. Next up, says Weber, “We are launching a new modem. It’s called the Nomad Rural One.”
With this product, she explains, “We took a little step backward [because] there were still a lot of rural areas that don’t have 5G. And so we are launching a modem that’s specific for those folks, that they can customize.”
And what comes after that rollout? Well, says Weber, the plan is to keep expanding Nomad’s service reach, with a goal of connecting new communities by listening to “customer feedback and studying where our customers come from.” For, in order to meet its mission of delivering reliable internet access to the nation’s underserved communities, Nomad Internet plans to meet people where they’re at, in every rural corner of the country.
Learn more about Nomad Internet here: https://www.crunchbase.com/organization/nomad-internet