JLL Healthcare Solutions outlines their significant solutions for providers.
As a healthcare executive, you face an incredible number of challenges every day. Caring for and meeting the needs of patients is one part of it. Then there’s changing complex regulations, ongoing reform, increasing competition for patients, risk management, and improving your bottom line. Looking at these challenges through the lens of real estate can greatly improve your outcomes as well as achieve triple-aim objectives.
Forward-thinking healthcare organizations understand the importance of collaboration and partnership in inpatient and outpatient facility management. The physical setting of care impacts not only compliance and risk management but also ties to survey scores and patient satisfaction.
As a strategic partner to healthcare providers, JLL Healthcare Solutions’ approach to facilities management helps providers reduce cost and improve the patient experience. Originally a “behind-the-scenes” partnership, an integrated facilities management program influences what patients see and touch every day.
Steve Sawyer is the company’s Vice President of Supply Chain Management and Procurement.
“I have found not only how we are different in supply chain [from our competitors], but that we are more focused on healthcare,” he shared. JLL is focused on assisting its clients to better understand both the risks and opportunities they face.
“JLL Healthcare Solutions’ strategies and functional operational oversight—ranging from real estate, transaction and property management, construction, facilities management, energy, supply chain and medical equipment, and life safety compliance—are solely focused on improving the patient experience and reducing capital and operational healthcare costs.”
A Solutions-Driven Approach
What does this mean for a healthcare organization’s supply chain?
“JLL’s approach begins with understanding our client’s current state and vision,” he said. “We ask our client key, industry-focused questions to complement our partnered journey.
“From our initial consultative approach we then share templates and tools we need to begin assessment. The tools and templates enable our team to analyze their current spend across varying in-scope or contracted areas of a health system.”
After a financial and vendor review, JLL Healthcare Solutions’ team has the right lens to understand what is already working well and also identify opportunities to improve through the company’s numerous strategic healthcare vendor relationships.
“My team is able to show value, savings, and reduction in risk through stronger and standardized scopes of work, standardized reduction in goods or products, and other efficiencies. All pieces complement other JLL integrated platforms.”
The Proof is in the Process
Healthcare providers speak firsthand to JLL about their challenges.
“I have heard clients say many times that they wish their teams could work more closely together. What is amazing to me and fortunate for both JLL and our clients is JLL internal platforms are integrated service deliveries.”
“Having internal teammates, experts, and professionals in several keystone industries complemented by a core focus in healthcare is unique and rewarding to both us and our clients.”
The case studies speak for themselves. For one biomedical facility, JLL Healthcare Solutions consolidated over 60,000 pieces of equipment with different vendors and suppliers, generating in excess of $6.4 million in savings. By reducing the number of contracts with outside vendors and leveraging requests for more competitive pricing, JLL Healthcare Solutions’ supply chain management and procurement division was able to offer a big win for this biomedical facility.
JLL Healthcare Solutions was able to save another company over $700,000 in spend for document destruction.
“We brought transparency to light for our client. We also analyzed how many pounds of paper they processed, how many bins they had located throughout their business, where they were located, and the frequency of document destruction. In the end, we were able to provide a better set up.”
To help its clients, JLL Healthcare Solutions’ procurement team has created impressive efficiencies within the business as well.
“We have created a tool that has reduced manual interaction by more than 80 percent with business intelligence that is estimated to be 90 percent accurate in supply industry categorization,” shared Sawyer.
“The reduction in manual time invested dissecting client financials and direct confidence has been gained sitting across the table from our clients, showing them the results.”
The company’s online portal, too, illustrates benchmark pricing in environmental and janitorial services, medical and non-medical waste, linen cost per pound, and many other categories.
Smart efficiency allows JLL Healthcare Solutions to provide the services—and savings—its clients need.
Collaboration is at the Core
Collaboration rules the roost at JLL Healthcare Solutions. The innovative interactions between technology, employees, and clients has allowed Sawyer’s team to grow.
“Without internal support, years of healthcare specific expertise, and focus on building of select strategic vendor partnerships, a point of vision to outcome is unrealistic.
“These characteristics have enabled my direct team to see change and has given them more of a reason to see value in healthcare. I consider that a big win.”
Understanding ongoing reform. Navigating complex regulations. Keeping costs down while enhancing the patient experience. Managing risk while improving clinical outcomes. These are just a handful of the many challenges faced by healthcare providers today. With these mounting pressures and competing priorities, you may need to engage a strategic partner to help manage your facilities and real estate, so you can focus on your core competency—patient care.
By offering data-driven solutions rich with detailed insights, we can h elp you better understand the risks and opportunities you face, improve the productivity of your assets and ensure all aspects of your facilities reach the highest level of quality, compliance and safety.
Our experience servicing the broad spectrum of inpatient and outpatient facilities gives us the unique opportunity to share our refined processes that deliver real-time, actionable information enabling you to reduce costs, improve efficiencies and mitigate risk.