The tech industry is filled with positions that are both IT support and technical support; but is there a difference between the two? Most people use the terms interchangeably, believing that they’re the same thing. They couldn’t be farther from the truth, as companies are looking at different sets of skills when looking to fill these positions. There are some very key differences between these positions that will be discussed shortly so that there’s no longer any confusion.
What Is IT Support?
When looking for IT support by Windstil, you’re looking at the maintenance, installation and configuration of both computer hardware and software. They work closely in the IT department to ensure that all systems are running smoothly, and provide support to solve any problems that may arise. They will also be responsible for setting up new computers and devices for use.
What Is Technical Support?
Technical support provides assistance to customers who are having technical difficulties with a product or service. They provide answers to any questions customers might have. Working in technical support usually involves being in a call center, but some companies will have field support teams instead to go out to sites. Not only does someone working technical support have to know about products and services they’re supporting, but they also have to have great customer service skills.
How IT Support And Technical Support Are Different
There are several main differences between the two positions that make them stand out from each other.
- Duties: the responsibilities of both IT support and technical support focus on different areas of technology. IT focuses on the broader aspects including computing infrastructure, security measures, and software and hardware. Technical support, on the other hand, provides assistance to individuals who are having problems with specific devices or programs.
- Job Requirements: most IT jobs require at least a high school diploma, though some may require some college coursework or an associate’s degree in computer science. Technical support jobs are usually looking for someone with a bachelor’s degree, but it’s not required.
- Work Environment: both jobs take place in office settings, but duties can differ depending on the place of employment. For example, a tech support professional may work at a desk in an IT firm, but for a software development company, they may have to drive around to meet different clients.
- Work Hours: IT professionals tend to work regular business hours, though sometimes they may have to be on call 24-7. Technical support professionals also work standard business hours, but may be asked to work overtime.
There are several other aspects of the jobs that set them apart from each other, but these are the main ones that basically define them.
Whether you choose to work in IT or technical support, you do still have to have a basic fundamental knowledge of the technology you’re going to be working on. Consider looking at what you want to get out of the job and which one seems more fulfilling so that you can start your way on a career path you’ll be happy with.
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