Sometimes you need to catch up to the competition. Other times you want to stay ahead. There are plenty of reasons why companies rebrand, but perhaps the most crucial time to consider this strategy is when your brand is garnering negative attention.
Even the best of brands have come face-to-face with this problem. As society advances, the brands once deemed unstoppable tend to slip into obscurity as tastes evolve. At that point, products have two choices: die or change. That’s where rebranding efforts make a difference. A successful rebrand relaunches companies and products, putting them back into the spotlight. There is a lot to be learned from exploring the most successful rebranding efforts.
Learning from the Best—Apple
Unquestionably, one of the greatest rebranding success stories is Apple’s rebirth, starting in 1997. That’s when Steve Jobs returned to the company and used his incredible foresight to refashion the company’s flagging image. At the time of Job’s return to the company’s helm, Apple Computers was close to death. Job’s changed the company name to Apple, dropping “computers”, and stylized the logo to make it appear crisp and modern.
Apple’s success is tied directly to its brand.
“Without the brand, Apple would be dead,” marketer Marc Gobe shared with writer Leander Kahney for a 2002 article in Wired.
Of course, rebranding alone didn’t restore Apple’s market position. Jobs pushed for innovative products and had the ability to predict market trends before competitors.
“Somewhere they have created this really humanistic, beyond-business relationship with users and created a cult-like relationship with their brand. It’s a big tribe, everyone is one of them. You’re part of the brand,” Gobe said.
Jobs understood the importance of knowing the market and what customers wanted.
Burberry’s Successful Rebranding is Legendary
Burberry, a British clothier, enjoyed a great reputation for years, but that image became sullied in the early 2000s when the company failed to explore the consequences of a rebranding effort led by Christopher Bailey.
Bailey’s plan initially seemed successful. However, the rebranding included licensing of the brand which, according to Bailey, led to downmarket imitation. Those low-priced imitations destroyed the upscale image Burberry had always been known for.
In 2008, Angela Ahrendts took over the helm and began a new effort to restore and expand the legendary brand’s reputation.
“Bailey cites Apple as the brand that inspires his conception of Burberry,” said Jane Hope of Rebranding Done Right: A Burberry Tale. “Bailey, with Ahrendts’ support, moved Burberry aggressively into the digital space at a time when many design houses saw elaborate websites as liabilities. This sparked innovation.”
As Jobs did with Apple, Bailey recognized the shift in marketing that would be necessary to attract customers. In fact, according to the blog, Burberry’s Regent Street store was updated to reflect the company website, further encouraging a seamless experience between retail and digital environments. Burberry didn’t simply discard their past, they emphasized the importance of both the company’s past culture and its place in a new era.
Target’s Rebranding Takes the Company to New Heights
Target’s mantra was always about selling products at low prices. However, it became increasingly difficult for the company to differentiate itself from K-Mart and other discount retailers.
Target took a rather drastic step in 2011 to position itself differently than its competitors.
“Target took things in a different direction,” said Jean Dion of SurveyMonkey. “In 2011, Target began selling clothes designed by Missoni exclusively for Target. The response was amazing. Stores sold out by 9am on the day the collection became available.”
Was the rebranding accidental? Certainly not, company executives didn’t blindly enter into a rebranding scheme. Allen Adamson discusses some of the steps Target took to reimage itself.
Adamson quotes Michael Francis, Target’s Chief Marketing Officer, as saying it’s the “balance between making our ‘guests’ aware of value while emphasizing superior merchandise and a pleasant shopping experience.”
Adamson points out the value of using the word “guest” rather than customer or shopper as another sign Target tries to get all the details right. That’s what makes the Target story so important—they pay attention to all the details rather than taking a hit-or-miss piecemeal approach to rebranding.
