Wheeling & Lake Erie Railway Brochure

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with customers that turn into friendships
over time. This often leads to loyal, repeat
customers. After all, if they are happy
and have a good relationship, why go
anywhere else?
“One of our customers, who started with
us in 2008, has stayed on with us because
we do have such a good relationship. In
fact, the customer currently has three
operating facilities on our railroad because
of this.”
Wheeling has the flexibility many Class I
railroads do not have to give customers a
better customer service experience. For
example, Wheeling deals with a reduced
bureaucratic system, and everyone is in
one corporate office, meaning decisions
get made faster.
When working with Wheeling, customers
talk to someone in Brewster. Chastek
shared that employees at the company
are very focused, and the company
provides a good family-style atmosphere.
As proven by Chastek and Nelson,
Wheeling believes in promoting from
within, which creates company loyalty and
pride.
And many other railroads that are Class
II only offer one or two connections, and
can only offer switches for clients a couple
of times a week. With its competitive
rates, multiple connections—many to Class
I rails—and the option for clients to switch
multiple times a day, Wheeling is setting
the precedence in the industry.
To continue setting the standard in the
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industry and to grow Wheeling’s business
profile, Chastek would like to see the
infrastructure continue to expand, and a
continuing effort to diversify the commodity
base of the company.
“We want to improve the speed and capacity
of the lines. Focusing on new business is
a significant portion of our strategy going
forward: we’re looking to convert trucking
customers to rail customers.”
Nelson, when asked his hopes for the future,
provided an answer that exemplified the
company’s history and culture.
“I never want us to lose sight of providing
excellent customer service,” he said. “That
will always be the key to our success.”
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