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When it comes to delighting travelers, nobody does it like Air Culinaire
Whether for business or pleasure, when it comes to luxury international and global travel, Air Culinaire is in a class by itself. On a mission to redefine private aviation, ACW promises their clientele the ultimate in service, convenience, and of course, fabulous food. Their end-to-end inflight catering and concierge services are designed to make the private aviation experience simple and enjoyable.
“We service entertainers, corporate executives, global vacationers, families, and those who simply want the best food and beverage during their travel to their destination of choice, whether that’s London or their living room,” said Steven Roberts, ACW’s Senior Vice President Global Operations. That also goes for the entire flight crew, corporate flight departments, charter management companies, and B2B partners who demand the best in quality cuisine, guest service needs, and culinary and hospitality standards.
With 22 years in the industry and 23 locations and delivering services from over 1,000 airports around the world, ACW is the preeminent player in the private jet catering niche.
“We have more than 500 team members, including top culinary artists, operational experts within the organization from more than 20 countries, and that speak more than a dozen languages for our clients’ convenience and service needs,” Roberts noted.
They are also rebuilding their entire technology infrastructure to meet the demands of the future within the industry.
Roberts, a 40-year veteran of the hospitality sector, is a relative newcomer to the aviation catering business. With bona fides as a professionally trained corporate chef, a VP of national operations, a CEO of an international restaurant company and SVP/COO of global operations and consultant for a decade – as well as running USDA facilities, large transportation, and warehouse operations – Roberts has had an invigorating and rich tenure at ACW. “I’ve learned as much about food, service and logistics, and global travel in this company as I have about the hospitality business over those 40 years,” he said.
“Our plans and strategies for the future are lofty given the growth our primary industry in private aviation,” Roberts said. “We’ve asked our clients what they want, and they’ve responded – and we plan to provide their requests for them to enhance their experience as we continue to scale globally.”
Their future-forward growth strategy is built upon offering a robust platform of online ordering options, continuous innovation, world-class executive chefs, culinary artisans, and excellence in guest and client service in a single premium offering.
From a digital technology standpoint, ACW is creating features such as online ordering options that include highly customized APIs and QR codes. Their cutting-edge technology platform will enable a host of advancements that will transform the private aviation space. Air Culinaire will enhance support teams, ordering platforms, order and logistics tracking and central billing enhancements. The modernized system will also feature unique, modernized food safety compliance system enhancements.
“We will be the only operators that offer these services in the way we’ve designed them which completely differentiates us from everyone in our space,” he stressed. As a result, they’ve grown double digits over the past decade and plan to continue that trend in the years to come while maintaining their commitment to high quality ingredients, personalized service, and innovation in food and presentation. An increased focus on sustainability and waste reduction is also part of the strategy.
ACW’s B2B partners also provide expertise, staffing, provisions, and coordination of private flight to provide the ultimate in convenience for their clients. They represent the gold standard in the private jet aviation sector. Together they provide every client and guest with superlative culinary creations, gold-glove service, and best in class in-flight convenience. ACW handles the invoicing to deliver the end-to-end service their clients appreciate.
When it comes to choosing key technology partners, the company seeks like-minded, client and service-centric, boundary-breaking partners. “We look for creativity, and those who seek to understand our industry and vision,” he explained. “Technology is the foundation of the disruption we plan for our industry as we constantly look for ways to elevate the standards of cuisine, service, and convenience for our clients.”
Private jet catering and concierge services aren’t just for high-flying execs and A-listers. A significant amount of business is derived from the most prominent brands in the industry. In addition to catering, ACW offers 120 non-food items these hardworking crews appreciate, such as pillows, blankets, moist towelettes, and bandages. “We pack kits for them that include beverages and snacks and little carry-on bags with sundries,” Roberts said.
The aviation catering business is unlike any other in the hospitality field; the allure of luxurious global travel is a hiring incentive, but as anyone who’s served on a flight crew will attest, that’s the tip of the iceberg. What lies beneath is a commitment to hard work and impeccable performance. “Our culture, career path, and the providing of opportunities for growth and development is what keeps us up at night, as the organization must continue to grow in order to provide these opportunities,” Roberts stressed.
The ACW ladder is there for the climbing – as long as candidates commit to the demands and intensity required to provide world-class service. “We have drivers who are now operations managers, cooks who are now chefs, chefs who are now GMs, and chefs and GMs who are now regional directors and VPs. This is our report card as executives,” he pointed out. “When we’re not successful hiring for the mindset and attitude that defines success for us, we learn and grow from these experiences.”
Roberts added that the company offers the best benefits in its industry including top pay rates, bonuses, benefits, 401K match, full medical and dental as well as disability and health insurance, among others. “We’re growing faster than our internal promotional opportunities can keep up with, so we also hire outside leadership and culinary brigade members, however, we’re very picky about who we allow to join our community for culture’s sake.”
An ACW career is ideal for dedicated professionals who enjoy working hard and who want to constantly learn and grow. “We look for candidates who believe that culture, positive leadership, benefits, and hard work are paramount in the company they want to work for, and one in which they want to spend the remainder of their career.”
The company’s elite global culinary and operations teams around the world are the best in the business. Roberts knows whereof he speaks. “I’ve worked in four diamond-rated hotels, Michelin star restaurants, luxury food retail operations, and in some of the best restaurants and I’ve never worked with a finer, more dedicated, and passionate group of people in my career. We live in a fast-moving and ever-changing space within our industry, and in many ways it’s still immature and developing, and we’re blessed to be the organization and community that is shaping this industry day-in and -out.”
“Redefining in-flight catering”
Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 23 owned-and-operated kitchens and hundreds of vendors on six continents, business aviation organizations receive the total in-flight catering experience from one resource: Air Culinaire Worldwide.
Thanks to the feedback of our valued clients, we are redefining in-flight catering. No matter where you are in the world, the Air Culinaire Worldwide is ready to fulfill expectations for your total catering experience to be simple and enjoyable.
5830 W Cypress St B
Tampa, FL 33607
Phone Number: 813.449.6000
Homepage Link: https://www.airculinaireworldwide.com/