Modern businesses have to rely on an IT infrastructure to run smoothly, but unfortunately, most startups can’t afford to staff an IT department. Thanks to managed IT services, you don’t have to risk a security breach, IT infrastructure mismanagement, or a total business blackout.
Managed help desk services are integral to businesses running smoothly because not only do they provide a central point of contact for employees with IT issues, but they also help to resolve problems quickly and efficiently. Managed help desk services also keep track of all employee IT issues and workflow, meaning that they can identify potential bottlenecks and recommend solutions accordingly.
What are Managed IT Services?
A managed IT service is a third-party service that helps businesses build and manage their IT infrastructure. They’re also referred to as MSPs (managed service providers) or outsourced IT services. MSPs will handle services, like cybersecurity and backup recovery, remotely.
However, a managed IT service can also offer IT consulting if you’re unfamiliar with what types of technology you need. For example, managed IT services by Techspert recommend seeking IT counseling if you’re scaling rapidly or if outdated equipment is causing too much downtime.
Along with IT infrastructure management and IT consulting, MSPs will offer a reporting service that will help you utilize your data more effectively, so you can sell more products and services.
Some managed IT services are trying to spend more time with their customers in-house to better serve them. While you may not need an in-house IT consultant most of the time, they can help you set up your IT infrastructure in a way that benefits you and your business needs.
What is a Managed Service Provider?
A managed service provider (MSP) manages your IT system proactively and protects you and your business from cyber security threats and downtime. There are nine primary MSP services that companies can utilize based on their individual needs, but most services are necessary.
For example, you wouldn’t hire an MSP that doesn’t offer security services because you need a security professional to protect your network from malicious actors. However, you may not need a managed SaaS service provider if you already have enough software to go around.
What are the Different Types of Managed IT Services?
When hiring a managed IT service, it’s essential to understand that not all companies will offer all the services you need. If you’re looking for something specific, consider the following MSPs.
Managed Networks and Infrastructure
A managed networks and infrastructure MSP will take on most network tasks, including IP VPNs, LAN, and WAPs. They’ll also manage storage options and backups. This MSP is best suited for businesses that use high-performance, secure, and cost-effective networking.
Managed Cybersecurity Services
A managed cybersecurity service MSP will handle security solutions like antivirus, malware protection, and patch management. Since all businesses could benefit from a more secure IT infrastructure, most managed IT services will include a staffed cybersecurity department.
Managed Data Analytics Services
A managed data analytics service MSP is responsible for acquiring data and using said data to look for trends and patterns a business can use in its marketing strategy. Once again, all companies need to report customer data to capitalize on high traffic trends and increase ROI.
Managed Support Services
A managed support service MSP sets up a service your company can use if staff face technical issues or problems on a system, protocol, program, plan, or prompt. The level of service will range depending on the type of company you hire and the skill level of the hired MSP staff.
Managed SaaS Services
A managed SaaS (software as a service) service MSP will provide programs your company can use during the duration of your agreement. These programs could be developed by the MSP or may be purchased from another company. This service can provide cost benefits for your team.
Managed Communications Services
A managed communication service MSP combines data, video, and voice services and puts it on the same IP network. These MSPs will provide a managed contact center that uses email, web, phone, SMS, and fax to message your customers, either during work hours or 24/7.
Managed Wireless and Mobile Computing Services
A managed wireless and mobile computing service MSP works like a hosting and storage service, except it has a wireless aspect that allows for cost savings. With this service, your employees can use their mobile devices to connect to your network from anywhere at any time.
Managed Cloud Infrastructure Services
A managed cloud infrastructure service MSP manages your computing, networks, storage, and operating systems all from the cloud. But since cloud providers can vary in trustworthiness, cost, and scope, you need to ask which provider the MSP is using before you choose to hire them.
Managed Print Services
A managed print service MSP will help you with your data and file infrastructure. You can use an eco-friendly managed print service to monitor, manage, and update your documentation remotely. This service is perfect for businesses that have complex file management needs.